terms and conditions

Last updated on May 8, 2020

 

Thanks for choosing to work with Evening Sky Publishing Services! We try to make our Terms & Conditions as transparent as possible. If you have any questions or concerns about our Terms & Conditions, please feel free to contact us directly via the Contact Us form.

 

Terms and Conditions

1. Before we begin the actual work, we require a 50% deposit. If you cancel your project before we begin, your deposit will be refunded minus 3.5% to cover all financial costs charged by PayPal.  If work has begun on your project, the deposit is nonrefundable.

2. With respect to book formatting, we require all relevant information and files, including photographs (high resolution 300 dpi), tables, text, illustrations, or images. We also require to be informed of your print trim size and publishing platform.

3. For all projects, we send you the first draft once the work on your order is complete. First drafts are sent within the number of business days specified for that project. Upon your approval, we move on to the creation of your final files.

4. If you ordered paperback formatting, we work on that formatting first. Once that is complete and you have approved it, we move onto the e-book files. Changes may be required to suit the different formats or retailers.

5. Once your project is ready, we invoice you for the outstanding balance, and payment in full is required before we deliver your completed files.

   • You are responsible for uploading your final files to your printer/retailers.

   • You are responsible for ordering a proof copy of your completed manuscript.

6. We fix all formatting/layout errors completely free of charge. Typos/edits requested by the buyer are charged at $1 per edit per format, and the first ten edits/typos are free. 

7. Evening Sky Publishing is not liable for any errors or losses that may arise through the publishing or printing of your book. 

8. Once you approve the final files, you agree that you’re 100% satisfied with the final files including any errors/typos/defects whatsoever.

 

Cancellations

1. Evening Sky Publishing Services reserves the right to cancel a project at any time without notice. If Evening Sky Publishing Services chooses to cancel a project, then any amounts paid will be refunded in full.

2. If you cancel your order before we begin any work, we will refund your deposit in full. If work has begun on your project, your deposit is nonrefundable. For partial cancellations, extras, or changes that haven’t begun, your payment amount due will be adjusted accordingly on the final invoice. If you order print and e-book formatting as a package and receive a discount then choose to cancel one or the other, the amount of the order will be adjusted accordingly to reflect the change.

3. If there is a breakdown in communication and no contact is made after 60 days, then we will assume you have abandoned your order and your deposit is non-refundable.

4. If your original order changes in any way, then Evening Sky Publishing reserves the right to cancel your order. If work has begun on your project, the deposit is non-refundable.

 

Communication

1. Changes must be requested via email and agreed to by both parties.

2. Changes agreed to by both parties will result in additional time on the order. The client will be advised of the additional time at the time of the agreement.

 

Confidentiality

1. We take your confidentiality seriously at Evening Sky Publishing Services. All materials and communications are for use by Evening Sky Publishing Services for the completion of your order only. We will not share your information or property with any third parties unless you approve it as per our Privacy Policy.

2. If requested, Evening Sky Publishing Services will agree to sign a nondisclosure agreement prepared by you at your expense.